Privacy Policy

Effective Date: July 1, 2026

Welcome to SAMBLEMS LLC. (“SAMBLEMS,” “Company,” “we,” “our,” or “us“).

At SAMBLEMS LLC., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit www.samblems.com (the “Website“), request a quotation, place an order, upload artwork, communicate with us, or otherwise interact with our products and services.

By accessing or using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our Website and services.

1. WHO WE ARE

This Website is owned and operated by:

SAMBLEMS LLC.

111 NE 1st Street
8th Floor, Suite #89336
Miami, Florida 33132
United States

Email: info@samblems.com

Website: www.samblems.com

Throughout this Privacy Policy, references to “SAMBLEMS,” “Company,” “we,” “our,” and “us” refer to SAMBLEMS LLC.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to information collected through:

Our Website
Quote request forms
Online ordering
Customer support
Email communications
Telephone communications
Live chat
SMS or messaging platforms (including WhatsApp where used)
Social media interactions
Artwork submissions
Marketing campaigns
Promotional events
Any other interaction with SAMBLEMS LLC.

This Privacy Policy does not apply to third-party websites or services that may be linked from our Website.

3. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information.

A. Personal Identification Information

This may include:

Full name
Company name
Job title
Email address
Telephone number
Billing address
Shipping address
Country
State or Province
Postal code

B. Order Information

When placing an order, we may collect:

Order number
Product specifications
Quantity ordered
Size requirements
Material selections
Backing options
Border selections
Shipping preferences
Delivery instructions
Purchase history

C. Artwork and Design Files

To manufacture custom products, we may collect:

Logos
Images
Vector artwork
Brand assets
Product mockups
Text for embroidery or printing
Design revisions
Production notes

These materials are used solely for producing the products and providing related services in accordance with our Terms and Conditions.

D. Payment Information

Payments are processed by trusted third-party payment processors.

Depending on the payment method used, payment information may include:

Cardholder name
Billing address
Transaction amount
Transaction ID
Payment confirmation
Limited payment metadata

SAMBLEMS LLC. does not store complete credit card numbers, CVV codes, or other sensitive payment credentials on its own servers.

Payment processing is handled by PCI-DSS compliant payment providers.

E. Communications

We may collect records of communications with you, including:

Emails
Phone calls (where legally permitted)
Customer service inquiries
Live chat messages
SMS messages
WhatsApp conversations
Support tickets

These communications help us improve customer service, resolve disputes, fulfill orders, and maintain business records.

F. Technical Information

When you visit our Website, we may automatically collect technical information such as:

IP address
Browser type
Device type
Operating system
Language preferences
Referral URLs
Pages viewed
Date and time of visits
Session duration
Clickstream data

G. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, web beacons, and similar technologies to:

Remember your preferences
Improve Website functionality
Analyze Website traffic
Measure marketing performance
Personalize user experiences
Support advertising campaigns

Additional information regarding cookies is provided later in this Privacy Policy.

4. HOW WE COLLECT YOUR INFORMATION

We collect information in several ways.

Information You Provide Directly

You may provide information when you:

Request a quote
Place an order
Upload artwork
Contact customer support
Subscribe to newsletters
Participate in promotions
Complete online forms
Create an account (if applicable)

Information Collected Automatically

Certain information is automatically collected through cookies, analytics tools, server logs, and similar technologies when you browse our Website.

Information Received from Third Parties

We may receive information from trusted third parties including:

Payment processors
Shipping providers
Marketing platforms
Analytics providers
Customer relationship management (CRM) systems
Fraud prevention services
Advertising partners
Social media platforms where legally permitted

5. HOW WE USE YOUR INFORMATION

We use the information we collect for legitimate business purposes, including to:

Process quotations
Manufacture custom products
Fulfill customer orders
Process payments
Coordinate production
Arrange shipping
Provide customer support
Respond to inquiries
Send order confirmations
Provide production updates
Improve our Website
Improve customer experience
Detect fraud
Prevent unauthorized transactions
Verify customer identity
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our Terms and Conditions
Protect the security of our Website and systems
Send promotional communications where permitted by law or where you have provided consent

We will not use your personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice where required by law.

6. LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE)

Where privacy laws such as the General Data Protection Regulation (GDPR) apply, we process personal information on one or more of the following legal bases:

Performance of a contract, including fulfilling orders and providing customer support.
Compliance with legal obligations.
Our legitimate business interests, such as fraud prevention, security, service improvement, and business administration.
Your consent, where required by law (for example, certain marketing communications).
Protection of vital interests or other lawful grounds recognized by applicable privacy laws.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that occurred before the withdrawal became effective.

7.COOKIES AND TRACKING TECHNOLOGIES

SAMBLEMS LLC. uses cookies and similar technologies to enhance your browsing experience, improve Website functionality, analyze Website performance, and deliver relevant advertising.

Cookies are small text files stored on your device when you visit our Website. They help us recognize your browser, remember your preferences, and understand how visitors interact with our Website.

Depending on your location, we may request your consent before placing certain non-essential cookies on your device.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our Website and cannot be disabled in our systems. They enable core functionality such as:

Website navigation
Shopping cart functionality
Secure login (where applicable)
Payment processing
Fraud prevention
Website security

Without these cookies, certain features of the Website may not function properly.

Functional Cookies

These cookies help remember your preferences, including:

Preferred language
Country or region
Previously entered form information
User preferences
Customized Website settings

Analytics Cookies

Analytics cookies help us understand how visitors use our Website so we can improve performance and user experience.

These cookies may collect information such as:

Pages visited
Time spent on pages
Navigation paths
Device information
Browser information
General geographic location based on IP address
Website performance metrics

Advertising and Marketing Cookies

Marketing cookies help us:

Measure advertising performance
Show relevant advertisements
Build custom audiences
Deliver remarketing campaigns
Track conversions
Understand visitor interests

These cookies may be placed by us or by trusted third-party advertising partners.

Managing Cookies

Most web browsers allow you to:

View cookies
Delete cookies
Block cookies
Receive notifications before cookies are stored

Disabling certain cookies may affect the functionality and performance of our Website.

Where required by applicable law, you may update your cookie preferences through our cookie consent banner or settings tool.

8. ANALYTICS SERVICES

We may use third-party analytics services to better understand how visitors use our Website and to improve our products and services.

These services may collect information such as:

IP address
Device information
Browser type
Operating system
Website interactions
Traffic sources
Session duration
Click behavior
Conversion events

We may use analytics providers including, but not limited to:

Google Analytics
Google Search Console
Microsoft Clarity
Other comparable analytics platforms

These providers process information in accordance with their own privacy policies.

9. ADVERTISING AND REMARKETING

SAMBLEMS LLC. may use online advertising platforms to promote our products and services.

These platforms may include:

Google Ads
Meta (Facebook and Instagram)
LinkedIn Ads
Microsoft Advertising
TikTok Ads
Pinterest Ads
Other digital advertising networks

These platforms may use cookies, pixels, tags, SDKs, or similar technologies to:

Measure campaign performance
Track conversions
Build custom audiences
Create lookalike audiences
Deliver personalized advertisements
Limit repetitive advertisements

We do not control how third-party advertising platforms collect or process information after it has been transmitted to them. Users should review the privacy policies of those platforms for additional information.

10. EMAIL, SMS, MMS, AND MESSAGING COMMUNICATIONS

If you request a quote, place an order, upload artwork, create an account, contact customer support, or provide your contact information to SAMBLEMS LLC., we may communicate with you by email, phone, SMS, MMS, WhatsApp, live chat, or other messaging platforms.

These communications may include:

Quote responses
Order confirmations
Artwork or mockup updates
Design clarification requests
Production updates
Shipping and delivery updates
Payment or invoice reminders
Customer support responses
Account-related notices
Service-related updates
Promotional messages, only where permitted by law and where appropriate consent has been obtained

When you provide your mobile phone number and choose to receive SMS or MMS messages from SAMBLEMS LLC., you consent to receive conversational and informational messages related to your quote request, order, artwork, production, shipping, or customer support inquiry.

Promotional or marketing SMS messages will only be sent where permitted by applicable law and where you have provided the required consent.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for support. Message and data rates may apply. Messaging frequency may vary.

Opting out of marketing SMS messages does not prevent SAMBLEMS LLC. from sending necessary transactional or service-related communications where legally permitted, including order confirmations, customer support responses, production updates, shipping updates, payment notices, or security-related messages.

10A. SMS/MMS CONSENT AND MOBILE OPT-IN PRIVACY

SAMBLEMS LLC. respects your privacy and your messaging preferences.

When you provide your mobile phone number through our Website, quote forms, contact forms, customer portal, checkout process, live chat, email, phone call, or other communication method, we may use that number to communicate with you regarding your request, quote, order, artwork, production status, shipping, or customer support.

We may collect and maintain records related to SMS/MMS consent, including:

Mobile phone number
Date and time of opt-in
Source of opt-in, such as website form, quote form, email, phone call, customer portal, or direct customer request
Consent language shown at the time of opt-in
Message history
Opt-out requests
Help requests
Communication preferences

No mobile opt-in, SMS consent, or text message consent information will be shared with third parties or affiliates for marketing or promotional purposes.

SAMBLEMS LLC. does not sell, rent, trade, or share mobile phone numbers, SMS opt-in data, or text message consent with third parties or affiliates for their own marketing purposes.

We may share limited information with service providers only when necessary to deliver SMS/MMS messages, operate our communication systems, provide customer support, maintain business records, comply with legal obligations, prevent fraud, or protect the security of our services. These service providers are not permitted to use mobile opt-in information for their own marketing purposes.

Users can opt out of SMS/MMS communications at any time by replying STOP to any SMS message received from SAMBLEMS LLC. After opting out, you may receive a confirmation message confirming that you have been unsubscribed. You may reply HELP for assistance.

11. PAYMENT PROCESSING

To securely process payments, SAMBLEMS LLC. uses trusted third-party payment service providers.

Depending on your selected payment method, payments may be processed through providers such as:

Stripe
PayPal
ACH payment processors
Banks
Other PCI-DSS compliant payment providers

Payment information is transmitted directly to the payment processor using industry-standard encryption.

SAMBLEMS LLC. does not store complete credit card numbers, CVV codes, or other sensitive payment credentials on its own systems.

Payment processors maintain their own privacy and security practices, and we encourage customers to review the privacy policies of those providers before submitting payment information.

12. SHIPPING AND FULFILLMENT

To manufacture and deliver your order, we may share necessary information with trusted fulfillment and logistics providers.

Depending on the nature of your order, this information may include:

Name
Shipping address
Telephone number
Email address (where required for shipment notifications)
Order number
Product specifications
Delivery instructions

This information is shared solely to facilitate manufacturing, shipping, customs processing, and delivery of your order.

13. THIRD-PARTY SERVICE PROVIDERS

SAMBLEMS LLC. works with trusted third-party service providers who perform services on our behalf.

These providers may include:

Payment processors
Shipping carriers
Manufacturing partners
Cloud hosting providers
Website hosting companies
CRM providers
Email service providers
SMS providers
Live chat providers
Customer support software
Fraud prevention services
Analytics providers
Marketing platforms
Accounting software providers
Professional advisors, including attorneys and accountants

We share only the information reasonably necessary for these providers to perform their services.

Where appropriate, we require service providers to protect personal information and process it only for authorized purposes.

Although SAMBLEMS LLC. may use third-party service providers to support SMS/MMS delivery, customer communication, hosting, analytics, payment processing, shipping, and business operations, mobile opt-in data and text message consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Service providers that help us send SMS/MMS messages may process limited information only for the purpose of delivering messages, maintaining communication records, managing opt-outs, providing support, security, and compliance.

14. WHEN WE MAY DISCLOSE YOUR INFORMATION

We do not sell your personal information.

We may disclose personal information in the following circumstances:

To fulfill your order
To process payments
To arrange shipping
To comply with applicable laws
To respond to lawful requests from courts or government authorities
To investigate suspected fraud
To enforce our Terms and Conditions
To protect the rights, safety, or property of SAMBLEMS LLC., our customers, or others
In connection with a merger, acquisition, financing, sale of assets, or corporate restructuring
With your consent or at your direction

Any disclosure will be limited to the information reasonably necessary for the applicable purpose.

15. INTERNATIONAL DATA TRANSFERS

SAMBLEMS LLC. serves customers worldwide.

As a result, your personal information may be transferred to, stored in, or processed in countries other than your country of residence, including the United States and other countries where our service providers or manufacturing partners operate.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will implement appropriate safeguards for international data transfers, which may include contractual protections, technical security measures, or other legally recognized transfer mechanisms.

By using our Website or providing your information to us, you acknowledge that your information may be transferred internationally in accordance with this Privacy Policy.

16. DATA RETENTION

SAMBLEMS LLC. retains personal information only for as long as reasonably necessary to:

Fulfill customer orders
Maintain production records
Provide customer support
Comply with legal obligations
Resolve disputes
Enforce our agreements
Maintain accounting and tax records
Protect against fraud

Retention periods may vary depending on the type of information, applicable legal requirements, contractual obligations, and legitimate business needs.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal data retention practices.

17. SECURITY OF YOUR INFORMATION

SAMBLEMS LLC. takes the security of your personal information seriously and implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Our security measures may include:

Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption
Encrypted payment processing through PCI DSS-compliant payment providers
Restricted access to personal information on a need-to-know basis
Firewall and network security protections
Access controls and authentication procedures
Regular software updates and security monitoring
Employee confidentiality obligations where applicable

While we strive to protect your information using industry-standard practices, no method of transmitting information over the Internet or storing electronic data is completely secure. Accordingly, we cannot guarantee absolute security, and you provide information at your own risk.

If we become aware of a data security incident involving your personal information, we will respond in accordance with applicable law, including providing notifications where legally required.

18. YOUR PRIVACY RIGHTS

Depending on your country, state, or province of residence, you may have certain rights regarding your personal information under applicable privacy laws.

Subject to applicable law, these rights may include the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information where legally permitted.
Request restriction of certain processing activities.
Object to certain processing based on our legitimate interests.
Withdraw consent where processing is based on your consent.
Request a copy of your personal information in a portable format where applicable.
Opt out of certain marketing communications.
Lodge a complaint with a competent data protection authority.

We may request reasonable information to verify your identity before processing your request.

Certain requests may be denied where permitted or required by applicable law, including where information must be retained for legal, accounting, tax, fraud prevention, contractual, or other legitimate business purposes.

To exercise your privacy rights, please contact us using the contact information provided at the end of this Privacy Policy.

19. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may have the right to:

Know the categories of personal information collected.
Know the purposes for which personal information is collected and used.
Request access to specific pieces of personal information.
Request deletion of eligible personal information.
Request correction of inaccurate personal information.
Limit the use of certain sensitive personal information where applicable.
Exercise applicable rights without unlawful discrimination.

SAMBLEMS LLC. does not sell personal information as the term “sell” is defined under the CCPA/CPRA.

20. CANADIAN PRIVACY RIGHTS

If you are located in Canada, your personal information is handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

You may request access to or correction of your personal information, subject to legal limitations and verification of your identity.

21. EUROPEAN ECONOMIC AREA (EEA), UNITED KINGDOM, AND SWITZERLAND

Where the General Data Protection Regulation (GDPR), the UK GDPR, or applicable Swiss privacy laws apply, you may have additional rights, including the right to:

Access your personal information.
Rectify inaccurate information.
Request erasure (“right to be forgotten”) where applicable.
Restrict processing.
Object to certain processing.
Data portability where legally applicable.
Withdraw consent at any time where processing is based on consent.
File a complaint with your local supervisory authority.

SAMBLEMS LLC. will process such requests in accordance with applicable law.

22. CHILDREN’S PRIVACY

Our Website and services are intended for individuals who are at least eighteen (18) years of age or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children under thirteen (13) years of age, or from older children where prohibited by applicable law without the required parental consent.

If you believe a child has provided personal information to us without appropriate authorization, please contact us promptly. We will take reasonable steps to delete such information where required by applicable law.

23. USER-GENERATED CONTENT AND ARTWORK

When you upload artwork, logos, trademarks, graphics, photographs, or other design materials for the purpose of manufacturing custom products, you acknowledge that such materials may contain personal or proprietary information.

We use submitted artwork solely for purposes including:

Preparing digital proofs
Manufacturing products
Quality assurance
Customer support
Recordkeeping
Resolving disputes
Fulfilling contractual obligations

Unless you request confidentiality in writing before production and we agree to that request, SAMBLEMS LLC. may photograph or display finished products incorporating your submitted artwork for portfolio, advertising, marketing, social media, trade show, educational, or promotional purposes.

Confidentiality requests relating to artwork or finished products should be submitted before production begins. We will make reasonable efforts to honor accepted confidentiality requests.

24. DO NOT TRACK

Some web browsers include a “Do Not Track” (DNT) feature.

Because there is currently no universally accepted standard for responding to DNT signals, our Website does not currently respond differently when a DNT signal is received.

You may control certain tracking technologies through your browser settings or cookie preferences where available.

25. BUSINESS TRANSFERS

If SAMBLEMS LLC. undergoes a merger, acquisition, reorganization, financing, sale of assets, bankruptcy, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Any successor organization will remain subject to applicable privacy obligations relating to your personal information.

26. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, platforms, or services for your convenience.

SAMBLEMS LLC. does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

27. CHANGES TO THIS PRIVACY POLICY

SAMBLEMS LLC. may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technologies, or services.

When changes are made, we will update the “Effective Date” at the top of this Privacy Policy.

Material changes may also be communicated through our Website or by other appropriate means where required by applicable law.

Your continued use of our Website after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Privacy Policy, except where applicable law requires additional notice or consent.

28. CONTACT US

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to contact us regarding our privacy practices, please contact: